Technical Customer Service Representative
Vernon Hills, IL
Category: Administrative
Salary: 25.00 Per Hour
Reference ID: 10043667
Shortcut: http://addisongroup.gosnaphop.com/7kWEwJ
Job Title: Technical Customer Support Representative
Location: Vernon Hills, IL
Industry: Manufacturing/Biotechnology (technical support for laboratory and industrial equipment)
Pay: $23 - $25/hour (based on experience)
About Our Client:
Addison Group is partnering with a rapidly growing leader in the manufacturing and biotechnology space. Known for their supportive and collaborative team culture, this organization provides innovative solutions in life sciences, environmental research, and scientific applications.
Job Description:
The Technical Customer Support Representative will assist customers with troubleshooting, equipment setup, and resolving technical issues. You will also identify opportunities to recommend complementary products, ensuring exceptional customer service and technical expertise in every interaction.
Key Responsibilities:
- Handle inbound customer inquiries (20-21 calls/day) to troubleshoot equipment issues and provide technical solutions.
- Recommend and upsell complementary products and add-ons during customer interactions.
- Process a small number of returns daily with additional team support.
- Provide pre- and post-sale support, including order entry, pricing quotes, and expediting shipments.
- Ensure compliance with export regulations and national security requirements.
- Offer product documentation and participate in technical training sessions.
- Contribute to root cause analysis and recommend process improvements.
- Attend vendor and department meetings for continued learning and product updates.
Qualifications:
- Experience: Minimum of 6 months in life sciences, healthcare, or scientific research industries.
- Education: Bachelor's degree in Physics, Biology, Chemistry, Biotechnology, Biochemistry, Microbiology, or Mechanical Engineering.
- Skills: Proficiency in Microsoft Office; experience with Salesforce CRM or AS400 is a plus.
Additional Details:
- Full training provided, including technical product knowledge and upselling strategies.
- No cold calling required; calls are inbound only.
Perks:
- Comprehensive training program.
- Supportive, close-knit team environment.
- Competitive benefits package (medical, dental, vision, PTO).
- Opportunities for career growth in a thriving industry.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Quoting Specialist
Vernon Hills, IL
Job Title: Quotes Specialist Location: Vernon Hills, IL Industry: Manufacturing/Biotechnology Pay: $25/hour About Our Client: Addison Group is partnering with a leading company in the manufacturing and biotechnology industry. This organization speciali...
Recommended
-
Installation Engineer - Electrical - 95% Travel
Gurnee, IL
Title: Installation Engineer - Electrical - Travel 80-100% Salary: $70-80K + Overtime - Full Benefits Location: Houston / Dallas / San Antonio Qualifications Associates degree in a technical field required 5 years of related experience servicing or mai...
Recommended
-
Mechanical Engineer
Itasca, IL
Title: Mechanical Engineer Location: Schaumburg, IL Salary: $90-110K No sponsorship Mechanical Engineer Our client is poised to grow by entering new markets, launching new products, and expanding relationships with new and existing customers. Developin...
Recommended
-
Insurance Underwriter
REMOTE, IL
Title: Insurance Underwriter Location: Remote but must live in Washington State or Oregon Salary: $60-80K No sponsorship Financial Products Underwriter Essential Job Functions and Responsibilities Underwrites and services existing small to mid-size fin...
Recommended
-
Logistics Specialist
Carol Stream, IL
Logistics Specialist $40k Stable and growing company located in Carol Stream is seeking a Logistics Specialist who can work in a fast-paced environment to join their team! The ideal candidate for this role is organized, process-driven, and has great at...
Recommended
-
Customer Service Representative
Hoffman Estates, IL
Job Title: Customer Service Representative Location (city, state): Hoffman Estates, IL Industry: Manufacturing Pay: $55-60K based on experience About Our Client: Addison Group is partnering with a global, publicly traded company in the manufacturing se...
Recommended
-
Acumatica Solutions Engineer - Remote
Remote, IL
Solution Engineer Location: Remote Salary: $115K-$125K plus commission A leading ERP solutions provider is seeking a Solution Engineer to help clients optimize their Acumatica environments. This is a direct hire, remote position with a salary of $115K-...
Recommended
-
Customer Service Representative
Lombard, IL
Job Title: Customer Service Representative Location (city, state): Lombard, IL Industry: Packaging Distribution Pay: $50-54K based on experience About Our Client: Addison Group is working with a stable and trusted client to find a dedicated and detail-...
Recommended
-
Marketing Administrator
Chicago, IL
Job Title: Marketing Administrator Location: Chicago, IL (Hybrid) Industry: Financial Services Pay: $80,000 – $90,000 base salary About Our Client: Addison Group is partnering with a leading financial services organization to hire a Marketing Administr...
Recommended
-
Technical Head of Product
Bolingbrook, IL
Job Title: Technical Head of Product - SaaS Logistics Location: Chicagoland area – 4 days remote – 1 day in office Salary: $160-180K + bonus + equity About Us: Our client is a leading logistics organization with a strong reputation for excellence and i...
Recommended
-
Director - Purchasing & Logistics
Carpentersville, IL
Location: Elgin, IL Salary: $180,000-$200,000 Job Summary: We are seeking a dynamic and experienced Director of Purchasing & Logistics to lead our procurement and logistics operations. This role is responsible for developing and executing strategic pla...
Recommended
-
Netsuite Manager - Chicago
Chicago, IL
Title: Netsuite Manager Location: Chicago, IL Hybrid Salary: $125-140K + Bonus No sponsorship available The NetSuite Systems Manager is responsible for overseeing the administration, optimization, and strategic utilization of the NetSuite ERP platform ...
Recommended
-
Production Coordinator
Carol Stream, IL
Job Title: Production Coordinator Location: Carol Stream, IL Pay: $18 - $19/hr + regular OT pay About Our Client: Join a stable and rapidly growing manufacturing organization as a Production Runner! We’re looking for someone who thrives in a fast-paced...
Recommended
-
Sr BA - AI Business Process Improvement
Chicago, IL
Title: Senior Business Analyst - AI Business Process Improvement Location: Chicago, IL Salary: $110-140K + Bonus No sponsorship available *Must have improved business process utilizing the following tools at a company: Pardot, Jotform, Marketo Engage, ...
Recommended
-
Project Specialist - Logistics
Itasca, IL
Job Title: Project Specialist Location (city, state): Itasca, IL Industry: Distribution/Logistics Pay: $27-36/hour (based on experience, OT eligible) About Our Client: Addison Group is partnering with a leading company in the distribution/logistics ind...
Recommended
-
Production Supervisor
Carpentersville, IL
Location: Jacksonville, FL Salary: $80,000-$100,000 Position Description Exemplify leadership in the supervision of all manufacturing employee activities from general labor to production supervisors. Coordinates personnel assignments based on daily pro...
Recommended
-
Dispatcher
Buffalo Grove, IL
Job Title: Dispatcher Location: Buffalo Grove, IL Industry: Telecommunications Pay: $17–$18/hr (Contract-to-Hire) About Our Client: Our client is a leader in the telecommunications industry, currently bringing their dispatch operations back in-house. T...
Recommended
-
Pricing Analyst and Project Coordinator
Lincolnshire, IL
Job Title: Pricing Analyst and Project Coordinator Location (city, state): Lincolnshire, IL Industry: Manufacturing Pay: $72,000 – $87,000 (based on experience) About Our Client: Addison Group has partnered with a leading organization to identify a mot...
Recommended
-
Executive Assistant
Chicago, IL
Job Title: Executive Assistant (Contract-to-Hire) Location: Chicago, IL (Hybrid – In Office Tuesday, Wednesday, Thursday) Industry: Technology Pay: $48-$52/hour | Salary up to $100K upon conversion About Our Client: Addison Group is hiring for our clie...
Recommended
-
Logistics Projects Supervisor
Itasca, IL
Job Title: Logistics Projects Supervisor Location: Itasca, IL Industry: Distribution/Logistics Pay: $70,000–$90,000 (based on experience) About Our Client: Our client is a globally recognized leader in logistics and supply chain solutions. Job Descript...
Recommended
-
Licensing Services Team Lead
Chicago, IL
Job Title: Licensing Manager Location: Chicago, IL (Hybrid - 3 days on-site) Industry: Insurance Pay: $85,000 - $105,000 About Our Client: Addison Group is hiring for our client, a well-established insurance provider committed to delivering high-qualit...
Recommended
-
Corporate Legal Assistant
Chicago, IL
Job Title: Corporate Legal Assistant Location: Downtown Chicago- 5 days on-site Industry: Legal Pay: $50,000 - $65,000 + End-of-Year Bonus About Our Client: Addison Group is hiring for our client, a well-established law firm seeking a detail-oriented L...
Recommended
-
Legal Assistant
Chicago, IL
Job Title: Legal Assistant Location: Chicago, IL Industry: Legal Services Pay: $25–$26/hour (Contract Hourly) About Our Client: Addison Group is proud to partner with our client, a well-established civil litigation firm based in downtown Chicago. This ...
Recommended
-
Director of Infrastructure and Cyber Security
Chicago, IL
Title: Director of Infrastructure and Cyber Security Location: Chicago, IL Salary: $150-175K No Sponsorship offered / Must live the Chicagoland area Musts: Four year Bachelors Degree 5-10 years of technical background 5+ years of management 5+ years of...
Recommended
-
Accounts Receivable Specialist
Itasca, IL
Title: Accounts Receivable Specialist (Contract-to-Hire) Location: Addison, IL Compensation: $24-26/ hour depending on relevant experience Are you looking for an opportunity to work with a reputable company and well-established work environment? Our cl...
Recommended
-
Pre-Litigation Paralegal - Intake Specialist
Chicago, IL
Job Title: Pre-Litigation Paralegal / Intake Specialist Location: Chicago, IL – West Loop Industry: Legal Services Pay: $55,000 – $65,000/year (depending on experience) About Our Client: Addison Group is hiring on behalf of our client, a dynamic and ex...
Recommended
-
Procurement Manager
Skokie, IL
Job Title: Procurement Manager Location: Skokie, IL (Hybrid) Industry: Senior Living Pay: $80,000 - $100,000 About Our Client: Addison Group is hiring for our client, a well-established senior living organization with multiple locations in the Chicago ...
Recommended
-
Payroll Specialist
Naperville, IL
Title: Payroll Specialist Location: Lisle, IL Compensation: $33 - $36 / hour depending on relevant experience Are you looking for an opportunity to work with a reputable company and well-established work environment? Our client is looking for an Payrol...
Recommended
-
Litigation Paralegal
Chicago, IL
Job Title: Litigation Paralegal – Personal Injury Location: Chicago, IL - West Loop Industry: Legal Services Pay: $55,000 – $65,000/year (based on experience) About Our Client: Addison Group is partnering with a fast-growing and dynamic legal services ...
Recommended
-
Receptionist - HR Administrative Assistant
Des Plaines, IL
Job Title: Receptionist/HR Administrative Assistant Location (city, state): Des Plaines, IL Industry: Construction Pay: $25–$26/hr About Our Client: Addison Group is partnering with a growing construction company seeking a professional and energetic Re...
Recommended