Dispatcher

Buffalo Grove, IL


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Type: Contract-to-Hire

Category: Administrative

Salary: 18.00 Per Hour

Reference ID: 10043501

Shortcut: http://addisongroup.gosnaphop.com/HILFQ8


Job Title: Dispatcher

Location: Buffalo Grove, IL

Industry: Telecommunications

Pay: $17–$18/hr (Contract-to-Hire)

About Our Client:

Our client is a leader in the telecommunications industry, currently bringing their dispatch operations back in-house. They are focused on building a high-performing team to support their nationwide field service network.

Job Description:

This role will coordinate and manage technician scheduling and communication to ensure timely service. The position requires a detail-oriented professional who thrives in a fast-paced, high-volume environment and is eager to grow within a collaborative team.

Key Responsibilities:

  • Dispatch technicians for field service appointments based on scheduling needs and priorities
  • Confirm technician arrivals and manage documentation through internal systems
  • Make 80–120 confirmation calls per day
  • Monitor 20–50 service tickets daily, escalating when necessary
  • Log service activity, escalate delays, and communicate updates to internal teams
  • Provide real-time support to technicians and internal stakeholders via dispatch queue

Qualifications:

  • 1+ year of professional experience in a customer-facing or office environment or a completed Bachelor's degree
  • Strong verbal communication and phone etiquette
  • Intermediate proficiency in Microsoft Excel, Word, and Outlook
  • Ability to work in a structured, fast-paced setting with high call volumes

Additional Details:

  • Training: Fully onsite for 5–10 days, then hybrid (2–3 days/week in office based on performance)
  • Schedule: Monday–Friday, 8.5-hour shifts between 7:30am–7:30pm (set schedule assigned post-training)

Perks:

  • Hybrid schedule after training
  • Overtime opportunities
  • Business casual/casual dress code
  • Growth opportunities and promotion potential within a newly built team
  • Office celebrations and a collaborative environment
  • PTO increases with tenure
  • Your birthday off
  • Strong benefits package upon conversion

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request


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