Medical Customer Service Rep
Dallas, TX
Category: Healthcare
Salary: 19.00 Per Hour
Reference ID: 10044216
Shortcut: http://addisongroup.gosnaphop.com/QGYyTK
Job Title: Medical Customer Service Representative
Location: Dallas, TX
Industry: Healthcare Administration
Pay: $18-$19/hour, based on experience
About Our Client:
Our client, a leader in dermatologic diagnostics, is seeking a Medical Customer Service Representative to support their patient billing team. This organization is committed to improving service quality through innovation and a patient-first approach.
Job Description:
In this role, you’ll serve as a key point of contact for patients and providers, managing incoming and outgoing calls related to medical billing inquiries. The ideal candidate will have experience with insurance terms and patient account navigation, as well as strong communication and technical skills.
Key Responsibilities:
- Handle inbound calls from patients with questions about billing, insurance coverage, and EOBs
- Make follow-up calls to patients and provider offices for additional information
- Explain medical benefits, copays, deductibles, and coinsurance in a clear and empathetic manner
- Assist in resolving account issues by reviewing billing details and insurance documentation
- Maintain accurate records and documentation in the system
Qualifications:
- 1+ year of experience in a medical front office, billing, or healthcare customer service role
- Familiarity with insurance terminology and reading EOBs
- Basic computer proficiency (typing and working within Windows-based systems)
- Strong phone presence and ability to de-escalate patient concerns
- Must complete required skills testing prior to submission (typing and Outlook simulation)
Additional Details:
- Work Schedule: Monday–Friday, 8:00 AM–4:30 PM or 8:30 AM–5:00 PM
- Assignment Type: Contract to Hire
- Work Location: Fully onsite in Dallas, TX
- Interview Process: Onsite interview with hiring manager
- Start Date: ASAP
- Systems Used: Internal billing and patient account systems; MS Outlook
Perks:
- Stable, long-term opportunity with growth potential
- Supportive team environment with hands-on training
- Opportunity to join a respected and rapidly advancing healthcare organization
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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