Product Marketing Manager - SaaS Medical Device - Remote
Saint Paul, MN
Category: Marketing
Salary: 140,000.00
Reference ID: 10044192
Shortcut: http://addisongroup.gosnaphop.com/Wp8ZN6
Title: Product Marketing Manager - SaaS Medical Device
Location: Remote USA
Salary: $110-140K + Bonus + ESOP Plan
No sponsorship
Must have:
- Experience in a SaaS based Medical Device company
- Keen understanding of customer data as it relates to support issues for the flagship device/software
- Marketing Support content for a fast paced organization
- Excellent communication
- Product Strategy & Roadmap: Own the roadmap, feature set, and performance of the Support Hub platform.
2. User Experience: Ensure the Support Hub is intuitive, accessible, and helpful across all user types, patients, families, clinicians, support teams, and product users.
3. Content Strategy: Develop and maintain a clear content plan by partnering with stakeholders to ensure all resources are accurate, accessible, and aligned with user needs across product lines.
4. Continuous Improvement: Use data, analytics, and feedback to identify opportunities for optimization in navigation, search, engagement, and content quality.
5. Platform Management: Partner with external development team to maintain the WordPress platform functionality and develop new features as needs change.
6. Metrics & Optimization: Define success metrics for the Support Hub (e.g., utilization, search success, content engagement) and drive continuous improvement based on those KPIs.
7. All other duties as assigned by manager.
CORE COMPETENCIES, SKILLS & ABILITIES:
1. Experience managing web-based self-service platforms or knowledge centers.
2. Familiarity with tools like WordPress CMS platform, GA4, HotJar, Salesforce, or other support technologies.
3. Strong understanding of UX principles, content strategy, and analytics-driven decision-making.
4. Excellent communication and cross-functional collaboration skills.
5. Passion for improving customer experiences and empowering users through accessible resources.
Bachelor’s degree required; technical or UX background is a plus.
• 3–5 years of product management experience, preferably in SaaS, digital platforms, customer support systems, or educational technology.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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