IT Desktop Support Specialist
Orlando Metro Area, Florida
Category: Information Technology
Salary: 33.00 Per Hour
Reference ID: 10043821
Shortcut: http://addisongroup.gosnaphop.com/bAD4MV
Role Title: IT Desktop Support Specialist
Duration: 6-month contract-to-hire
Salary: $60-$68k per year
Office Status: Onsite every day in Orlando, Florida
Number of Openings: 1
Key Notes:
- Candidate will interact directly with senior leadership, who have high expectations and demand efficiency
- Strong communication and the ability to take ownership are critical
Must-Have Technologies:
- Windows 10/11
- macOS
- Office 365
- Active Directory
- TCP/IP, DNS, DHCP, VPN, Wi-Fi
- Fresh Service or similar ITSM tools
- Mobile Device Management (MDM) solutions
- PowerShell and command-line tools
Responsibilities:
- Provide second-level technical support for desktops, laptops, printers, and mobile devices
- Resolve issues escalated from level 1 support
- Guide and mentor Tier 1 technicians
- Maintain knowledge base articles
- Document technical issues and resolutions
- Install, configure, and maintain operating systems and enterprise applications
- Support users in person and remotely
- Perform updates, patches, and security checks
- Deploy and maintain IT assets
- Collaborate with IT teams on performance and security
- Train end-users on applications and policies
- Assist with office moves, setups, and infrastructure upgrades
- Coordinate desktop setup and collaborate with vendors
- Perform additional duties as needed
Qualifications:
- 8–10 years in desktop support or helpdesk roles
- Strong technical knowledge and troubleshooting ability
- Experience with network troubleshooting and endpoint protection
- Familiarity with ITSM tools
- Experience in office moves and IT setups
- Excellent problem-solving and customer service skills
- Ability to work independently in a fast-paced environment
- Preferred certifications: CompTIA A+, Microsoft 365 Certified, ITIL Foundation
- May require occasional after-hours or weekend support
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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